Travel consultants and clerks

Travel consultants and clerks supply information, arrange travel itineraries, obtain travel and accommodation reservations and organize group tours.

Skill level: Semi-skilled

Job Definition

  • Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customers’ requirements and advising them on travel arrangements
  • Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures
  • Preparing itineraries
  • Making and confirming reservations for travel, tours and accommodation
  • Issuing tickets, boarding passes and vouchers
  • Helping customers in obtaining necessary travel documents such as visas
  • Verifying travel documentation and registering passengers and luggage at check-in and departure
  • Preparing bills and receiving payments

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